FAQs

We will be closed from 5th November to 2nd December in line with the latest government Covid-19 closures; please book your appointment online for December!

How do I make an appointment?

Please book securely online! You will receive a confirmation email after booking, please check your junk mail for this and add me to your contacts.

If you need any guidance or have any questions, I prefer to be contacted by email at stephanie@surreytrichologyclinic.co.uk.

I may not always be able to answer the phone straight away as I am in the clinic and spend time teaching- however if needed you can leave me a message or text on 07751 553234 with your phone number, contact details and best time to call back.

Ethical Services

Recommendations will be based on where evidence and research shows they have been effective. Where there is limited evidence on emerging therapies for example, this will be made clear.

The pros, cons and suitability of any recommendations will be discussed with you thoroughly so you can make an informed decision.

Is Trichology regulated?

Not currently but hopefully this will change in the near future and I am active in lobbying for this as part of the Trichology Professional Development Programme steering group; this is why it is important to ensure that any Trichologist you see is a member of a professional Trichological body. This shows that they have have completed the necessary training, are up to date in their knowledge and are bound by a strict code of conduct to work ethically. I am currently a member of the Institute of Trichologists and the International Association of Trichologists and am bound by their codes of conduct.

Is a Trichologist a Doctor?

A Trichologist is not medically qualified and is unable to prescribe medications at the moment, but has specialist knowledge in matters relating to the hair and scalp. Treating hair loss and scalp conditions start with an accurate diagnosis and need an expert understanding to treat them appropriately.

Some conditions do require further medical intervention and in this case you will be given advice within the scope of the Trichologist and plans made for the next step. Trichologists will work collaboratively to refer you appropriately to a pharmacist, your GP, or specialist to get you on the correct path.

Why do you charge for the consultation?

A trichology consultation has a fee; you are paying for a Trichologists time and expertise relating to the diagnosis, probable causes and advice on the treatments to rectify your specific concern. Therefore I do not need to ‘hard-sell’ products and treatments and nor do I believe in it.

Currently Trichology is not available through the NHS, but for some conditions referral to a dermatologist is required and this can be done privately or requested via your GP.

Is Trichology covered by private insurance?

I have found that some do and some don’t… and it depends whether hair loss is classed as ‘medical’ or ‘cosmetic’. The best thing to do is to get in touch with the company to ask specifically.

Do I need my GP to refer me?

No, as Trichology is a private service you can self-refer.

Following your appointment I am happy to inform your GP of the diagnosis and advice given, with your permission.

How quickly will I see results?

Unfortunately, addressing hair loss can be a long process… it can be frustratingly slow at times! Depending on the underlying cause and diagnosis, it can take time to raise a certain nutritional value to the correct optimum point for example or to see a significant improvement due to the timings of the natural growth cycles of the hair. In some conditions, improvements can be seen after around 3-6 months, but for others the emphasis is on preventing progression.

There are no quick fixes or miracle cures… beware of those who tell you otherwise!!

Where can I leave a review?

If you wish to leave a review, please do so via Google reviews and typing in ‘Surrey Trichology Clinic’. Thank you in advance!

What personal data we collect and why we collect it

Your data is collected and held on secure cloud storage, the information is related to your contact details, medical history, lifestyle and images of the presenting complaint. This is kept confidentiality in line with Data Protection legislation and GDPR. Your details will not be passed on to third parties and you will not be subjected to marketing spam emails!

Contact will be made specific to you and your appointment. Consent will be taken for contact with yourself, for correspondence with your GP as appropriate and for images to be taken for monitoring the hair loss or scalp conditions.